Twinality

Terms of Service

Effective Date: January 1, 2025
Last Updated: January 1, 2025

Agreement to Terms

By accessing or using the services provided by Twinality (“Company,” “we,” “our,” or “us”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our services.

Description of Services

Twinality provides robotics solutions, digital twin technologies, and related services including but not limited to:

  • Robotics hardware and software platforms
  • Digital twin development and implementation
  • Professional consultancy services
  • Training and support services
  • Related documentation and materials

User Accounts and Registration

Account Creation

  • You may need to create an account to access certain services
  • You must provide accurate and complete information during registration
  • You are responsible for maintaining the confidentiality of your account credentials
  • You must notify us immediately of any unauthorized use of your account

Account Responsibilities

  • You are responsible for all activities that occur under your account
  • You must not share your account credentials with third parties
  • You must use your account in compliance with these Terms

Acceptable Use Policy

You agree not to use our services to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights of others
  • Transmit harmful, offensive, or inappropriate content
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt our services
  • Use our services for competitive purposes without permission
  • Reverse engineer, decompile, or attempt to extract source code

Intellectual Property Rights

Our Rights

  • We retain all rights, title, and interest in our services, software, and content
  • Our trademarks, logos, and brand names are protected intellectual property
  • You may not use our intellectual property without written permission

Your Rights

  • You retain ownership of any content you submit to our services
  • By using our services, you grant us a license to use your content as necessary to provide our services
  • You represent that you have the right to grant such licenses

Service Availability and Modifications

  • We strive to maintain high service availability but do not guarantee uninterrupted access
  • We may modify, suspend, or discontinue services at any time with reasonable notice
  • Scheduled maintenance may temporarily affect service availability
  • We are not liable for service interruptions beyond our reasonable control

Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Payment Terms

Fees and Billing

  • Service fees are as specified in your service agreement or on our website
  • Payment is due according to the billing terms specified for your service
  • We may change our fees with reasonable advance notice
  • All fees are non-refundable unless otherwise specified

Taxes

  • You are responsible for all applicable taxes related to your use of our services
  • Fees are exclusive of taxes unless otherwise stated

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM
  • WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
  • WE DO NOT WARRANT THAT OUR SERVICES WILL BE ERROR-FREE OR UNINTERRUPTED

Indemnification

You agree to indemnify and hold harmless Twinality from any claims, damages, or expenses arising from:

  • Your use of our services
  • Your violation of these Terms
  • Your infringement of third-party rights
  • Your negligent or wrongful conduct

Termination

Termination by You

  • You may terminate your account at any time by following our account closure procedures
  • Termination does not relieve you of any payment obligations

Termination by Us

  • We may terminate or suspend your access immediately for violations of these Terms
  • We may terminate with notice for any reason
  • Upon termination, your right to use our services ceases immediately

Dispute Resolution

Governing Law

These Terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law principles.

Dispute Resolution Process

  • We encourage informal resolution of disputes through direct communication
  • If informal resolution fails, disputes shall be resolved through binding arbitration
  • Arbitration shall be conducted under the rules of [Arbitration Organisation]
  • You waive the right to participate in class action lawsuits

General Provisions

Entire Agreement

These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Twinality.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

No Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

Assignment

We may assign these Terms and any rights hereunder without your consent. You may not assign these Terms without our written consent.

Changes to Terms

We may modify these Terms at any time by posting the revised Terms on our website. Your continued use of our services after such changes constitutes acceptance of the new Terms.

Contact Information

If you have any questions about these Terms of Service, please contact us:

Twinality
Email: legal@twinality.com
Website: www.twinality.com

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.