Privacy Policy
Effective Date: January 1, 2025
Last Updated: January 1, 2025
Introduction
Welcome to Twinality (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including but not limited to:
- Name and contact information (email address, phone number, mailing address)
- Company information and job title
- Account credentials and profile information
- Communication preferences
- Information provided through forms, surveys, or customer support interactions
Technical Information
We automatically collect certain technical information when you use our services:
- IP address and location data
- Browser type and version
- Operating system information
- Device identifiers
- Usage patterns and website analytics
- Cookies and similar tracking technologies
How We Use Your Information
We use the collected information for various purposes, including:
- Service Provision: To provide, operate, and maintain our services
- Communication: To respond to inquiries and provide customer support
- Improvement: To analyze usage patterns and improve our services
- Marketing: To send promotional materials and updates (with your consent)
- Legal Compliance: To comply with legal obligations and protect our rights
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party vendors who assist in operating our services
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Consent: When you have given explicit consent for sharing
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your information in a portable format
- Opt-out: Unsubscribe from marketing communications
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. You can manage cookie preferences through your browser settings.
International Data Transfers
If you are located outside of our primary jurisdiction, your information may be transferred to and processed in countries with different data protection laws. We ensure appropriate safeguards are in place for such transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Twinality
Email: privacy@twinality.com
Website: www.twinality.com
This privacy policy is effective as of the date listed above and applies to all users of our services.